In some cases, account verification may take longer than expected.
This is usually because your account requires a manual review.
What is manual review?
Manual review means that your account cannot be automatically approved and needs to be reviewed by our compliance team.
This can happen if:
- Some information in your KYC form needs clarification
- Additional documentation is required
- You plan to deposit or trade larger amounts
- Your profile requires additional checks for regulatory reasons
What do I need to do?
If your account is under manual review, we have most likely contacted you by email.
Please:
- Check your inbox
- Check your spam/junk folder
- Look for an email from NBX requesting additional information
Your verification will not be completed until we receive your response.
Why is this necessary?
As a regulated platform, NBX is required to perform additional checks in certain cases.
This helps ensure a safe and compliant environment for all users.
How long does it take?
The review time depends on how quickly we receive the requested information from you.
Once you reply with the required details, we will process your account as soon as possible.
Still waiting?
If you have already responded or cannot find any email from us, please contact support and we will assist you.