For security reasons, your registered email address cannot be changed manually by you. If you have lost access to your email and cannot log in to your NBX account, our support team will help you recover access.
How to proceed:
Open a support ticket: Contact us: Reach out to our Customer Success team by opening a support ticket here or send an email to support@nbx.com.
Verification: To protect your account, we will need to verify your identity before we can update your email address. Be prepared to provide identification if requested.
Response time: We prioritize account recovery cases and will assist you as quickly as possible.
Why is this necessary?
Because we handle digital assets, security is our top priority. Manually changing a registered email is a high-risk operation that requires strict verification to protect your account from unauthorized access.