If your withdrawal is still marked as “Pending”, it usually means that it has not been fully processed yet.
In some cases, this is because we are reviewing the withdrawal or waiting for additional confirmation from you.
Common reasons for pending withdrawals
A withdrawal may remain pending if:
- You have not confirmed the withdrawal via email
- The Notabene (Travel Rule) verification is not completed
- We have contacted you by email and are waiting for a reply
- Your withdrawal requires a manual review for security or compliance reasons
What should I do?
If your withdrawal is still pending:
- Check your email inbox
- Check your spam/junk folder
- Look for any messages from NBX requesting confirmation or additional information
Your withdrawal will not be processed until we receive the required response.
How long does it take?
Processing time depends on the situation.
If no additional checks are needed, withdrawals are usually processed quickly.
If manual review is required, it may take longer.
Still pending?
If you have already completed all steps and cannot find any email from us, please contact support and we will assist you.