Occasionally, you might see that a specific wallet is "In maintenance." This is a standard procedure to ensure the safety of your funds and the stability of our platform.
Why is the wallet disabled?
Maintenance usually happens for one of the following reasons:
Blockchain Updates: The developers of the coin are implementing a "fork" or a major network upgrade.
Wallet Updates: We are updating our internal systems to support new features or security patches for that specific coin.
Technical Issues: Our connection to the blockchain (the "node") needs a restart or a fix to ensure transactions are processed correctly.
Frequently Asked Questions
I deposited coins while the wallet was offline. Are they lost? No. As long as the transaction is confirmed on the blockchain explorer, your coins are safe. They will be automatically credited to your NBX account as soon as the wallet is back online.
Can I still trade? Yes! In almost all cases, you can continue buying and selling the coin within NBX even if the wallet is closed for deposits and withdrawals. If trading were to be affected, we would notify you separately.