Follow these steps to verify your crypto withdrawal using Notabene.
Step 1: Start a withdrawal in NBX
Go to Funds → Withdrawals in the NBX app.
Select the asset you want to withdraw, enter the destination wallet address and amount, then proceed.
Step 2: The "Verify the recipient" screen appears
The Notabene Verify the recipient panel will open automatically.
You will see two sections:
- Recipient - who is receiving the funds
- Wallet - the wallet used to sign and confirm ownership of the destination address
You need to complete both sections.
Step 3: Select recipient
Under Recipient, choose:
- Myself - if the destination wallet belongs to you (most common)
- Another individual - if you are sending to someone else
- A business or organization - for company transactions
Step 4: Select wallet
Open the Wallet section and select the wallet that controls the destination address.
You can search for your wallet or scroll through the list.
If you cannot find it, select:
- Connect another device
- Share Link (if your wallet is on another device)
- or Sign transaction manually
Step 5: Connect and sign
Your wallet will open and ask you to connect to:
https://connect.notabene.id
Then sign a message to confirm ownership.
- For browser wallets (MetaMask, Rabby, Phantom)
Click Connect, then Begin signing process, and approve the signature - For hardware wallets (Ledger / Trezor)
Confirm the request directly on your device
Important: No funds are transferred during this step — you are only signing a message.
Step 6: Complete verification
Once signed, both sections will show green checkmarks.
Click Complete to submit your withdrawal.
Step 7: Done
Your withdrawal is now submitted and will be processed.
You can track the status under Funds → Withdrawals.
Troubleshooting
- Wallet not listed - use search or select Connect another device
- Wallet is on another device - use Share Link
- Signing request failed or timed out - make sure your wallet is connected and unlocked, then restart the process
- Nothing happens when selecting wallet - ensure your device and companion app (Ledger Live / Trezor) are active